Thoroughly designed, implemented, and supported multiple eCommerce rollouts for eLearning products, including B2B, B2C, and D2C models in both SF Experience and headless hybrid web server environments. Vast experience with API integrations to Learning Management Systems such as Litmos, Beacon, Brightspace D2L, and custom cloud solutions built in Azure. Meticulous authentication and security experience with Okta SSO integrations while maintaining security best practices to safeguard consumer data. Detailed knowledge of payment processing integrations using CyberSource, Affirm, Avalara, Knoma, and Klarna. Proficient in the use of several key programming languages, including Apex, Visualforce, Lightning Aura/LWC, Javascript, and SOQL. Well versed in several change management/deployment pipeline/code repository systems, including Gearset, Github, ANT, Bamboo, Azure DevOps, and Salesforce DevOps Center. Highly skilled at Flow Builder automation, including Workflow and Process Builder conversions. Created a fully functional custom bot implementation using Platform Event triggered recursive flows.

Managed a team responsible for the administration, development, and architecture of a 200 user Salesforce.com operations deployment within a 5000 user corporate instance. Played a key role in the consolidation of instances, defining architecture in use by the entire corporation. Knowledgeable in the Agile development methodology; devised and fully implemented a DevOps group consisting of Business Process Owners/Rangers, Data Architects, Salesforce Administrators, and Application Developers to strategically interpret and deploy business requirements.

Accurately worked with Project Managers on cases involving Computer Forensics and Electronic Evidence, usually under high pressure with regards to court deadlines and zero error tolerance. Capably handled Data Management duties involving manipulation of vast amounts of data in a 1.5 petabyte distributed computing data center.

Ensured 99.95% contracted SLA availability for Windows Advanced Server Cluster load balanced/redundant systems. Efficiently handled network troubleshooting and packet tracing during outage situations, including traceroute analyzing, ARP table analysis, and packet sniffing/debugging.

Set up and maintained Microsoft Windows Servers for the School of Mathematics. Provided end user desktop support for faculty and staff, including hardware/software/network.